Madhuramrat operates on a small-batch, limited-production model. Because our ghee is made fresh in limited quantities, we do not accept returns, exchanges, or cancellations once an order has been confirmed and processing has begun.

The exception is damage in transit. If your order arrives damaged, leaking, or otherwise compromised, please contact us within 48 hours of delivery at madhuramratghee@gmail.com or on WhatsApp, along with clear photos of the product and outer packaging. We will review the issue and arrange a replacement or another appropriate resolution at no additional cost to you.

Where a refund is approved instead of a replacement, it will be issued to your original payment method within 7–10 business days.

We recommend inspecting your order as soon as it arrives and contacting us promptly if there is a problem.